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Terms & Conditions

These Terms govern your relationship with the operator of montreal-casino, accessible exclusively via montreal-casino-ca.com. Effective date: November 6, 2025.

Definitions

OBSERVE: Clear definitions are essential for legal certainty and user understanding. EXPAND: Include all frequently used terms and anticipated legal concepts. REFLECT: Ensure all terms are unambiguous and contextually relevant to CA regulations and montreal-casino-ca.com's operations.

  • Operator: The legal entity responsible for running montreal-casino via montreal-casino-ca.com; a Crown corporation subsidiary of Loto-Québec, operating under the sole legal authorization of the Government of Quebec for casino and online gaming activities.
  • User: Any individual who accesses, registers, or uses services provided on montreal-casino-ca.com.
  • Player: A registered User with an active account, eligible to participate in real-money gaming on montreal-casino-ca.com.
  • Bet: A monetary stake placed by a Player on a game or event, subject to the rules of montreal-casino-ca.com.
  • Bonus: Any promotional offer, including free spins, credits, or funds, granted to Players under defined conditions by the Operator.
  • Wager: The act of staking funds, including Bonus funds, on any eligible game or event on montreal-casino-ca.com.
  • KYC (Know Your Customer): The identification and verification procedures required to confirm User identity as per CA anti-money laundering and responsible gambling laws.
  • Account: The personal profile created and maintained by a User for accessing montreal-casino-ca.com services.
  • CA: Refers to Canada, with all legal references pertaining specifically to Quebec provincial law unless otherwise stated.

Account Registration

OBSERVE: Registration procedures must comply with CA and Quebec gambling laws, including strict age and identity verification. EXPAND: Address User obligations, data correctness, and security. REFLECT: Structure content to guide Users and protect both User and Operator from legal risk.

  1. Eligibility: Users must be at least 18 years old and residents of Quebec to register for an account on montreal-casino-ca.com. The Operator reserves the right to request proof of age and residency at any time.
  2. Registration Process:
    • Completion of the online registration form with accurate personal details (full name, date of birth, address, valid email).
    • Email verification is mandatory to activate the account.
    • KYC documentation may be requested at any stage, including but not limited to government-issued photo ID, proof of address, and, if legally required, source of funds.
  3. User Obligations:
    • Users must provide complete, accurate, and up-to-date information throughout the registration and account lifecycle.
    • Each User is responsible for maintaining the security and confidentiality of their password and account access details.
    • Accounts are for individual use only; sharing access or creating multiple accounts is strictly prohibited.
  4. Account Review and Suspension: The Operator may review, suspend, or close accounts suspected of violating these Terms, including for false information, underage registration, or other breaches, in compliance with CA regulatory standards.

Regional Compliance Note: All account verification and KYC procedures are implemented in accordance with Quebec provincial regulations and CA anti-money laundering laws. Non-compliance may result in account closure and forfeiture of winnings.

Betting & Gameplay Rules

OBSERVE: CA law mandates transparent and fair betting processes, with clear conduct standards for live interactions. EXPAND: Address bet parameters, permissible behaviors, and dispute triggers. REFLECT: Present rules to maximize fairness and regulatory protection.

  1. Bet Placement:
    • All bets must be placed via the official montreal-casino-ca.com platform using available account funds or eligible bonuses.
    • Minimum and maximum bet amounts are specified per game and are subject to change at the Operator's discretion. Users must consult each game's information panel for current limits.
    • Types of bets and wager structures are defined in the specific game rules, which are incorporated herein by reference.
  2. Bet Cancellation and Modification:
    • Bets cannot be cancelled or modified once accepted by the system, except where expressly permitted by the game rules or in cases of technical error.
    • The Operator reserves the right to void or adjust bets in the event of malfunction, fraud, or regulatory breach.
  3. User Conduct in Live Casino and Chats:
    • Players must adhere to respectful and lawful conduct at all times. Abusive, threatening, or discriminatory behavior, as well as attempts to defraud or collude, are strictly prohibited.
    • The Operator may suspend or terminate chat access or gaming privileges for violations, with or without prior notice.

Regional Compliance Note: All betting activity is monitored and regulated under Quebec provincial gaming laws and subject to audit by the Government of Quebec.

Bonus Terms

OBSERVE: Bonus use is a key area for regulatory oversight and user protection. EXPAND: Clarify activation requirements, wagering conditions, and prohibited conduct. REFLECT: Ensure all bonus-related risks and obligations are clearly disclosed and legally compliant.

  1. Bonus Activation and Wagering Requirements:
    • Bonuses are activated in accordance with the specific promotional terms published on montreal-casino-ca.com.
    • All bonuses are subject to minimum wagering requirements, which must be met within the specified timeframe (unless otherwise noted, 30 days from activation, extended for offers in 2025).
    • Only wagers on eligible games contribute toward meeting wagering requirements; contributions may vary by game type.
  2. Prohibited Games and Actions:
    • Certain games may be excluded from bonus play; Users must review the bonus terms for exclusions prior to participation.
    • Abuse of bonuses-including but not limited to collusion, multiple account creation, or other fraudulent activity-will result in forfeiture of bonus funds and potential account suspension.
  3. Promotion Stacking Policy: Unless expressly permitted by the Operator, Users may not combine multiple bonuses or participate in overlapping promotional offers simultaneously.
  4. Bonus Expiry and Forfeiture: Unused or uncompleted bonuses will expire and be forfeited after the specified promotional period or upon closure of the User account.

Regional Compliance Note: All bonus offers are administered in accordance with Quebec provincial gaming regulations, with oversight by the Government of Quebec.

Payments & Withdrawals

OBSERVE: Payment and withdrawal processes must comply with CA financial regulations and provide clear, fair procedures for Users. EXPAND: Specify available methods, limits, fees, and user protections. REFLECT: Structure for transparency and risk mitigation.

  1. Deposit Methods:
    • montreal-casino-ca.com accepts deposits via major credit/debit cards, select e-wallets, and authorized payment systems. Cryptocurrency payments are only permitted if expressly authorized under CA law and Operator policy.
    • Deposits must be made from accounts held in the User's name; third-party payments are not accepted.
  2. Withdrawal Methods:
    • Withdrawals are processed via the same method used for deposit where possible, or by alternate method at the Operator's discretion, in compliance with CA regulations.
    • KYC verification must be fully completed before any withdrawal is processed.
  3. Limits, Fees, and Processing Times:
    • Minimum and maximum deposit/withdrawal amounts are specified in the payments section of montreal-casino-ca.com and may be updated periodically.
    • Processing times for withdrawals are typically 1-5 business days, subject to verification, banking hours, and regulatory checks.
    • Fees may apply to certain deposit or withdrawal methods; full details are disclosed prior to transaction completion.
  4. Refunds and Bonus Reversals:
    • Refunds of bets or bonuses are granted only in cases of technical error, regulatory intervention, or as otherwise required by law.
    • Bonus funds are non-withdrawable until all wagering requirements are met.

Regional Compliance Note: All payment and withdrawal activities are subject to CA anti-money laundering laws and regulatory oversight by the Government of Quebec.

Limitation of Liability

OBSERVE: CA law and best practice require clear limitation of liability to protect both Operator and Users. EXPAND: Address operational risks, technical failures, and compensation limits. REFLECT: Ensure fair and legally robust clauses are included.

  • Operator Obligations: montreal-casino, via montreal-casino-ca.com, is committed to fair gaming, accurate results, and the secure operation of its platform, in line with CA regulatory requirements.
  • Exclusions of Liability: The Operator shall not be liable for indirect, incidental, or consequential damages arising from technical failures, system interruptions, unauthorized access, or force majeure events. Users accept that online gaming involves inherent risks, including technical delays and potential errors.
  • Maximum Compensation: The Operator's liability under these Terms shall not exceed the amount of the disputed bet or wager placed by the User.
  • User Responsibilities: Users are responsible for verifying the accuracy of their account information and promptly reporting any irregularities.

Regional Compliance Note: Limitations herein are subject to mandatory provisions of Quebec and CA consumer protection laws; nothing in this section excludes liability for fraud or gross negligence.

Intellectual Property Rights

OBSERVE: CA and international law protect Operator's IP. EXPAND: Specify scope of protection, user obligations, and restrictions. REFLECT: Present clear legal boundaries for content use.

  • Copyright Notice: All content, designs, software, and materials on montreal-casino-ca.com are the exclusive property of the Operator or its licensors and are protected by applicable copyright and intellectual property laws.
  • Prohibited Uses: Users may not copy, reproduce, distribute, transmit, display, perform, create derivative works from, or otherwise exploit any content from montreal-casino-ca.com without prior written authorization from the Operator.
  • Trademarks: All trademarks, logos, and brand names displayed on montreal-casino-ca.com are the property of their respective owners and may not be used without express permission.

Privacy & Data Protection

OBSERVE: CA law (including Quebec privacy statutes) requires explicit notice of data handling. EXPAND: Reference privacy policy and data subject rights. REFLECT: Reassure Users of data security.

  • All personal data collected by montreal-casino-ca.com is processed in accordance with the published Privacy Policy and applicable CA and Quebec data protection laws.
  • Users have the right to access, correct, or request deletion of their personal data as specified in the Privacy Policy.
  • For detailed information on data collection, storage, and usage, Users are encouraged to review the Privacy Policy or contact support@montreal-casino-ca.com.

Changes to Terms

OBSERVE: Users must be informed of material changes to Terms. EXPAND: Specify notification methods and User options. REFLECT: Ensure compliance with CA consumer protection standards.

  1. Notice of Changes: The Operator reserves the right to update or modify these Terms at any time. Material changes will be communicated to Users via email and/or prominent notification banners on montreal-casino-ca.com.
  2. User Acceptance: Continued use of montreal-casino-ca.com services following notice of changes constitutes acceptance of the revised Terms.
  3. Right to Discontinue Use: If a User does not agree to the amended Terms, they may discontinue use of the platform and request account closure in accordance with the Termination & Suspension policy.

Regional Compliance Note: All amendments are made in accordance with Quebec consumer protection laws and CA standards for online gaming.

Termination & Suspension

OBSERVE: Account closure procedures must protect Users and comply with CA regulations. EXPAND: Specify grounds, process, and financial consequences. REFLECT: Ensure fair treatment and legal compliance.

  1. Grounds for Termination or Suspension:
    • Breach of these Terms, suspected fraud, underage gambling, repeated violations of conduct rules, or as otherwise required by law or regulatory authorities.
    • Inactive accounts may be suspended or closed after reasonable notice to the User, as per Operator policy and applicable law.
  2. Procedure:
    • The Operator will notify the User of any suspension or termination by email to the address on record.
    • Where permitted by law, Users may appeal the decision by contacting support@montreal-casino-ca.com.
  3. Refund of Funds:
    • In the event of account closure, remaining real-money balances (excluding bonuses) will be returned to the User, subject to successful KYC verification and any legal or regulatory withholdings.
    • Bonus funds are forfeited upon account closure unless otherwise required by CA law.

Regional Compliance Note: All account actions are subject to oversight by the Government of Quebec and must comply with CA responsible gambling and anti-money laundering laws.

Governing Law & Jurisdiction

OBSERVE: CA and Quebec law require explicit notice of legal forum and dispute mechanisms. EXPAND: Address both arbitration and court options as per CA norms. REFLECT: Ensure enforceability and clarity for all parties.

  • Applicable Law: These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.
  • Jurisdiction: Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Quebec, unless otherwise required by mandatory provisions of CA law.
  • Dispute Resolution: Prior to court proceedings, Users are encouraged to seek resolution by contacting montreal-casino-ca.com support. Where permitted, disputes may be resolved via arbitration under Quebec law, with details provided upon request.

Contact Information

OBSERVE: Complete, accessible contact details are required for regulatory compliance. EXPAND: Include all available channels; note any data gaps; reference Operator's status as a Crown corporation subsidiary. REFLECT: Present in user-friendly, structured format.

For urgent matters or complaints, please use the support email above. Operator: montreal-casino, via montreal-casino-ca.com. All regulatory matters are overseen by the Government of Quebec. Last updated: November 6, 2025.