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Privacy Policy

This privacy policy explains the collection, use, and safeguarding of personal data for users of montreal-casino-ca.com, including players and site visitors. It outlines your rights and our obligations regarding your privacy. This policy is effective as of November 6, 2025.

Who We Are

OBSERVE: The operator of montreal-casino-ca.com is a Crown corporation, subsidiary of Loto-Québec, authorized under Quebec provincial law. Contact and legal information are derived from official records and available corporate data.

  • Legal Entity: Montreal-casino is operated by Société des casinos du Québec (SCQ), a subsidiary of Loto-Québec, acting as a Crown corporation under the Government of Quebec.
  • Legal Address: Not specified in available data. All correspondence should be directed to the support department via email.
  • Company Registration: Registered in Quebec under sole legal authorization for casino and online gaming, license valid through 2025, issued by the Government of Quebec.
  • Contact (Data Protection Officer):

REFLECT: For all data protection inquiries, please use the provided emails. Where physical or postal address is required, requests will be redirected to the appropriate department by support.

What Personal Data We Collect

OBSERVE: Data collection is necessary for regulatory, security, and service provision purposes. Categories include personal, technical, behavioral, and financial data.

  • Personal Identification Data: Full name, date of birth, government-issued ID documents, mailing and residential address (collected during KYC/AML procedures), email address, phone number.
  • Technical Data: IP address, device information (model, OS, browser), unique device identifiers, access logs, session activity, geolocation (where permitted).
  • Payment Data: Bank account or card details, transaction history, deposit/withdrawal records, billing address.
  • Behavioral Data: Betting and gaming history, win/loss statistics, site navigation (clicks, page views), time spent, marketing preferences.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies. See "Cookies & Tracking Technologies" section for details.

EXPAND: Data may also be collected through voluntary communications (support requests, feedback forms). All data collection aligns with Quebec and federal Canadian privacy laws.

Legal Basis for Processing

OBSERVE: Data processing is strictly governed by applicable laws, user consent, and legitimate operational needs.

  • User Consent: Express consent is obtained for account creation, marketing communications, and certain types of data processing (e.g., cookies, promotional offers).
  • Contract Fulfillment: Processing is necessary for the performance of the agreement between you and montreal-casino, including registration, account management, and payouts.
  • Legitimate Interests: Data is processed to detect and prevent fraud, ensure platform security, improve user experience, and conduct analytics.
  • Legal Obligations: Compliance with federal and Quebec laws, including KYC (Know Your Customer), AML (Anti-Money Laundering), tax reporting, and responsible gambling regulations.

REFLECT: Processing is always balanced against your privacy rights and is never carried out for purposes incompatible with those described herein.

Purpose of Processing

OBSERVE: Data is processed to deliver, maintain, and improve casino services in compliance with legal and regulatory duties.

  • Service Provision: To set up accounts, verify identity, process payments, and provide access to gaming services.
  • Service Improvement: To analyze usage patterns and optimize website performance, functionality, and offerings.
  • Marketing and Communications: To send promotional materials, updates, and personalized offers where lawful and with user consent.
  • Analytics: To perform statistical analysis for operational and marketing purposes.
  • Fraud Prevention & Security: To detect, investigate, and prevent fraudulent or illegal activities and protect user accounts.

REFLECT: Data is not used for automated decision-making with legal or similarly significant effects without explicit notice and lawful basis.

Disclosure & Sharing

OBSERVE: Data disclosure is conducted only when necessary for service delivery, legal compliance, or with user consent.

  • Payment Partners: Data is shared with payment processors and banks to facilitate deposits, withdrawals, and payment verification.
  • Service Providers: Third-party vendors (IT, analytics, marketing, customer support) may access personal data strictly for service provision and under binding confidentiality agreements.
  • Regulators & Authorities: Data may be disclosed to governmental, regulatory, or law enforcement authorities in Quebec or Canada as required by law (e.g., for KYC/AML, tax, or legal investigations).
  • Affiliates: Data may be shared within the Loto-Québec group for operational and compliance purposes.
  • Advertising Networks: Sharing of personal data with advertising partners occurs only with explicit user consent, and users may opt out at any time.

EXPAND: All disclosures are subject to strict data protection safeguards and are limited to the minimum necessary for the stated purposes.

International Transfers

OBSERVE: Personal data may be transferred to jurisdictions outside Quebec or Canada if required to provide certain services or for group operations.

  • Transfer Regions: Data may be transferred to countries where our service providers or affiliates are located. These may include jurisdictions in the European Economic Area (EEA) or the United States.
  • Protection Mechanisms: All international transfers are subject to appropriate safeguards, including:
    • Standard Contractual Clauses (SCCs) approved by Canadian and EU authorities
    • Vendor agreements with binding data protection terms
    • Assessment of adequacy decisions as required by law
  • User Rights: Users may request further information about international data transfers and protections by contacting support.

REFLECT: No data is transferred internationally unless it is necessary for service provision and data protection levels are equivalent to those required in Quebec and Canada.

Data Retention

OBSERVE: montreal-casino retains personal data only as long as necessary for the purposes stated and in accordance with legal requirements.

  • Personal Data: Retained for a maximum of five (5) years following account closure or last activity, unless a longer retention period is required by law (e.g., for AML obligations).
  • Payment and Transaction Data: Retained for at least five (5) years after the transaction date to comply with financial regulations.
  • Behavioral and Technical Data: Retained for up to two (2) years for analytics and security purposes, unless otherwise required.
  • Cookies and Similar Technologies: Retention periods depend on the cookie type (see "Cookies & Tracking Technologies").
  • Deletion Criteria: Data is deleted upon user request (where legally permissible), account closure, or once the purpose of processing has expired.

REFLECT: All data deletion is performed securely and in compliance with legal and regulatory standards.

Your Rights

OBSERVE: Users are entitled to all rights under the Quebec Act Respecting the Protection of Personal Information in the Private Sector and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Where applicable, GDPR-aligned rights are honored for EEA users. No Mexican privacy law applies; all references are to CA law.

  1. Right to Access: You are entitled to request a copy of your personal data held by montreal-casino.
  2. Right to Rectification: You may request correction of inaccurate or incomplete data.
  3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal and operational retention requirements.
  4. Right to Restrict Processing: You can request that processing be limited under certain circumstances (e.g., contesting data accuracy).
  5. Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  6. Right to Data Portability: You may request to receive your data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
  7. Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time via your account dashboard or by contacting support.
  8. Procedure: To exercise these rights, submit a written request to support@montreal-casino-ca.com. We will acknowledge receipt and respond within thirty (30) days, free of charge, unless a longer period is required by law (with notice provided).
  9. Free-of-Charge Guarantee: Exercising your privacy rights is always free of charge unless requests are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act.

REFLECT: All user rights are fully implemented in accordance with Quebec and federal CA privacy laws. For more details or support, contact our Data Protection Officer as listed above.

Cookies & Tracking Technologies

OBSERVE: montreal-casino-ca.com uses cookies and similar technologies to ensure optimal website functionality, security, and user experience.

  • Session Cookies: Temporary cookies that are erased when you close your browser. Used for essential site functions (e.g., login sessions).
  • Persistent Cookies: Remain on your device for a defined period (up to two years) to remember preferences, language, and login status.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics) and advertising partners, subject to your consent.
  • Purposes:
    • Functional - Required for basic site operation
    • Analytics - Measure usage and site performance
    • Advertising - Deliver relevant ads and measure effectiveness (with consent)
  • Cookie Management: You can manage or disable cookies through your browser settings or, where offered, through the internal privacy panel on montreal-casino-ca.com.

REFLECT: Detailed cookie information and management options are available in our Cookie Notice. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: montreal-casino implements comprehensive security measures in line with international best practices and Canadian legal requirements.

  • Encryption: All personal data is encrypted at rest and in transit using TLS 1.2+ and industry-standard encryption algorithms.
  • Authentication & Access Controls: Multi-factor authentication is enforced for staff and sensitive account actions. Access to personal data is strictly limited to authorized personnel based on operational necessity.
  • Security Audits: Regular vulnerability assessments and penetration testing are conducted; systems are monitored continuously for threats.
  • Staff Training: All employees undergo data protection and cybersecurity training annually.
  • Incident Response: Documented procedures are in place for managing and reporting data breaches, including notification to affected users and authorities within required legal timeframes.
  • International Standards: Where applicable, our systems are aligned with ISO 27001 and SOC 2 security frameworks.

REFLECT: We regularly review and update our security practices to address emerging threats and maintain the highest level of data protection.

Complaints & Contacts

OBSERVE: Users can raise privacy concerns or complaints through multiple channels. All complaints are handled professionally and in accordance with legal obligations.

  1. Contact Points:
  2. Complaint Procedure:
    • Submit your complaint or inquiry by email, detailing the nature of your concern and your contact information.
    • A confirmation of receipt will be sent within five (5) business days.
    • Our Data Protection Officer (or delegate) will investigate and provide a written response within thirty (30) days.
    • If unresolved, you may escalate your complaint to the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.
  3. Supervisory Authorities:
    • Commission d'accès à l'information du Québec:
      www.cai.gouv.qc.ca | Phone: +1 (418) 528-7741
      Address: 525, boulevard René-Lévesque Est, bureau 2.36, Québec (Québec) G1R 5S9, Canada
    • Office of the Privacy Commissioner of Canada:
      www.priv.gc.ca | Phone: +1 (800) 282-1376
      Address: 30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada

REFLECT: We are committed to resolving all privacy concerns promptly and transparently. Users will not be penalized for filing a complaint.

Updates

OBSERVE: This policy is subject to periodic review and may be updated to reflect changes in law, technology, or our operations.

  • Notification Procedures: Material changes to this policy will be communicated through:
    • Direct email notification (where possible)
    • Prominent website banners
    • Account dashboard alerts
  • Advance Notice: For significant changes affecting your rights, you will be provided at least thirty (30) days advance notice before the changes take effect.
  • User Options: You may object to proposed changes or close your account without penalty if you disagree with material amendments.
  • Version Control: Last updated: November 6, 2025
  • Changelog: Material changes will be documented and made available upon request or through the website.

REFLECT: We encourage users to review this policy regularly. Continued use of montreal-casino-ca.com after updates constitutes acceptance of the revised terms.