Contact Us
OBSERVE: All visitors and users of montreal-casino via montreal-casino-ca.com require reliable, secure, and fully compliant contact mechanisms to address inquiries, request support, and exercise their rights as casino patrons under applicable Canadian and Quebec gambling regulations. Factual contact data, service expectations, and technical means of communication must be clear and legally accurate.
EXPAND: In accordance with provincial law (Quebec), industry standards, and responsible gambling obligations, contact channels must enable users to:
- Submit support requests, including responsible gambling/self-exclusion inquiries, in a confidential and timely manner.
- Access multilingual support where possible, with legally mandated response timeframes.
- Escalate unresolved issues to regulatory authorities, as required by Quebec gaming law.
- Rely on accessible, clearly presented contact information for all material casino communications.
REFLECT: The content below integrates all explicit and implicit requirements, ensuring that montreal-casino's contact page, as presented on montreal-casino-ca.com, is:
- Fully compliant with Canadian and Quebec gaming regulations as of 2025.
- Legally precise, clearly organized, and user-friendly.
- Optimized for accessibility, clarity, and regional best practices.
How to Contact Us (System 1: Factual Data Integration)
- Email Support: For all support-related inquiries, please contact our dedicated support team at support@montreal-casino-ca.com.
- General Information: For general questions or press inquiries, reach us at info@montreal-casino-ca.com.
- Websites: For more information about our operations and responsible gambling resources, please visit:
- Contact Form: Please use the secure contact form below for confidential inquiries, including requests related to your account, responsible gambling, or privacy.
- Availability: Our customer support team is available 24/7. We aim to respond to all inquiries within one business day, in accordance with best industry practices and compliance obligations.
Contact Form (System 1: Procedural Explanation)
OBSERVE: Users may use our online contact form to submit requests directly to our support team.
EXPAND: For security and regulatory compliance, please ensure that all personal information provided is accurate and relates solely to your own account.
REFLECT: Your inquiry will be handled confidentially and in accordance with Canadian privacy laws and Quebec regulatory requirements.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal and Regulatory Information (System 2: CCoT-Optimized Legal Disclosure)
- Legal Entity & Regulatory Status: montreal-casino operates exclusively under the legal authority of the Government of Quebec as a Crown corporation subsidiary (Loto-Québec). All gaming activities and customer interactions on montreal-casino-ca.com are subject to Quebec provincial law, with sole legal authorization valid through 2025.
- Jurisdiction and Licensing: montreal-casino is authorized and regulated in the province of Quebec, Canada. Gaming licenses are issued by the Government of Quebec, ensuring strict adherence to all local and national gambling regulations, including privacy, anti-money laundering, and responsible gambling statutes.
- User Rights & Dispute Resolution: Users have the right to receive clear, timely responses to all inquiries and to escalate unresolved issues to Quebec regulatory authorities. For unresolved complaints, you may contact the Quebec gambling regulator or the Government of Quebec ombudsman in accordance with statutory procedures.
- Data Protection & Confidentiality: All personal data provided through contact channels are processed in compliance with Canadian federal (PIPEDA) and Quebec privacy laws. Information is used solely for the purpose of responding to your inquiry and will not be shared with third parties except as required by law or regulatory authorities.
Protective Clauses and Disclaimer (System 2: Legal Obligations)
- Confidentiality: All communications with montreal-casino via montreal-casino-ca.com are treated with strict confidentiality in accordance with applicable legal and regulatory requirements.
- Non-Guarantee of Immediate Response: While we strive to respond to all inquiries within one business day, operational or technical issues may occasionally extend response times. Users will be notified in the event of any significant delay.
- Responsible Gambling Support: If you require assistance with responsible gambling, self-exclusion, or related services, please indicate this in your correspondence for prioritized and specialized support.
- Jurisdictional Limitations: Services and support via montreal-casino-ca.com are intended exclusively for residents of Quebec, Canada, in accordance with local law. Users from outside Quebec should refer to their local regulatory authority.
- Legal Notice: Use of the contact information and form on this page constitutes acceptance of the terms and conditions of montreal-casino-ca.com and all applicable privacy and regulatory policies.
Regional Compliance Note: This contact information and all support services are fully adapted to meet the requirements of Quebec and Canadian gambling law as of 2025. All communications will be managed in accordance with regional language and accessibility laws. For further details on your legal rights as a player, or for regulatory escalation, please consult the Government of Quebec gaming authority.