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Responsible Gaming

Responsible gaming at montreal-casino-ca.com is based on the principle of ensuring gambling remains a conscious, enjoyable, and safe form of entertainment. We are committed to supporting all players by providing clear information, protective tools, and direct assistance to promote healthy gaming behaviour and prevent gambling-related harm.

Risk Awareness

OBSERVE: Recognizing the early signs of gambling problems is essential for prevention and self-care. EXPAND: Understanding these signs helps players evaluate their own habits and seek help when necessary. REFLECT: Below are key indicators and a self-assessment tool to support personal risk awareness at montreal-casino-ca.com:

Signs of Potential Gambling Addiction

  • Preoccupation: Thinking about gambling or the casino even when not playing.
  • Increased frequency: Gambling more often or with larger amounts than intended.
  • Chasing losses: Returning to play in an attempt to recover previous losses.
  • Neglecting responsibilities: Prioritizing gambling over work, studies, or family obligations.
  • Borrowing money: Requesting funds from others to continue gambling.
  • Emotional impact: Experiencing anxiety, irritability, or depression related to gambling.

Self-Assessment: Responsible Gaming Test

Ask yourself the following questions. If you answer "yes" to several, you may be at risk and should consider seeking help:

  • Do you gamble with more money than you can afford to lose?
  • Have you tried to cut back on gambling but found it difficult?
  • Do you feel restless or irritable when not gambling?
  • Has gambling affected your work, school, or relationships?
  • Do you hide your gambling from others?
  • Do you borrow or sell things to get gambling money?

Regional Compliance Note: In accordance with CA standards, all players are urged to regularly review their gaming behaviour and seek professional assistance if any concerns arise.

Limits & Tools

OBSERVE: Canadian regulations require operators to provide effective player control mechanisms. EXPAND: montreal-casino-ca.com offers limit-setting tools to empower players. REFLECT: Utilize these tools for safer play:

Setting Deposit Limits

  1. Log in to your account at montreal-casino-ca.com.
  2. Navigate to the "Responsible Gaming" section in your personal account dashboard.
  3. Select "Deposit Limits."
  4. Choose your desired timeframe: daily, weekly, or monthly.
  5. Enter the maximum amount you wish to deposit for each period (e.g., $100/day, $300/week, $1,000/month).
  6. Confirm your settings. Limits apply immediately and cannot be increased within the selected period (decreases take effect right away).

Time Management Tools

  • Session Timers: Activate session reminders in your account settings to receive alerts after a set period of continuous play (e.g., 60 minutes).
  • Time-Out (Short Breaks):
    • Access "Responsible Gaming" in your dashboard.
    • Select "Time-Out."
    • Choose a break period (24, 48, or 72 hours).
    • Confirm your choice-your account will be inaccessible for the duration, and you will not receive promotional communications.

Regional Compliance Note: All limit and break tools comply with Quebec and broader CA regulatory standards for online gaming protection.

Self-Exclusion

OBSERVE: Self-exclusion is a core legal requirement for CA-regulated operators. EXPAND: montreal-casino-ca.com provides an accessible and confidential self-exclusion process. REFLECT: Follow these steps to temporarily or permanently block your account:

How to Self-Exclude

  1. Log in to montreal-casino-ca.com.
  2. Go to "Account Settings" and select the "Self-Exclusion" option under "Responsible Gaming."
  3. Choose your exclusion period:
    • Temporary: 6 months, 1 year, or up to 5 years.
    • Permanent: Lifetime exclusion available upon request.
  4. Review the terms and consequences of self-exclusion.
  5. Confirm your decision. You may be required to verify your identity for security and compliance.
  6. Contact player support at support@montreal-casino-ca.com for assistance or to discuss your options.

Consequences of Self-Exclusion

  • You will be immediately logged out and unable to access your account for the selected period.
  • Any remaining balance can be refunded in accordance with site terms; withdrawals may require additional verification.
  • During exclusion, promotional communications will cease, and account reactivation is not permitted before the end of the exclusion period.
  • Self-exclusion applies to all online gaming services operated by montreal-casino-ca.com under provincial law.

Regional Compliance Note: Procedures align with Quebec and CA requirements for self-exclusion, including mandatory enforcement and data confidentiality.

Support Resources

OBSERVE: Providing robust support and access to external resources is a CA regulatory obligation. EXPAND: montreal-casino-ca.com offers local, international, and digital tools for players and their families. REFLECT: All support is confidential and staffed by experienced professionals.

Local Support (Canada)

  • Canadian Problem Gambling Helpline: 1-888-230-3505 (24/7, English & French)
  • Info-Social Quebec (811): Dial 811, option 2 (24/7, French & English, professional crisis intervention)
  • BienJouer.ca: https://bienjouer.ca/en (resources, self-assessment, and local contacts)
  • Wiseplay.ca: https://wiseplay.ca (English & French, youth and adult support)

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes by Country

Blocking Apps & Family Resources

Confidentiality: All support contacts uphold strict confidentiality and offer non-judgmental, professional assistance.

Help for Family

OBSERVE: Families play a vital role in supporting individuals facing gambling problems. EXPAND: Open, empathetic communication and access to support networks are essential. REFLECT: The following guidance is provided to help you assist your loved one:

How to Support Someone with Gambling Issues

  • Approach the conversation calmly and without judgment, focusing on concern for their well-being.
  • Encourage them to reflect on their gambling habits and consider seeking professional help.
  • Offer to help them connect with support services, such as the Canadian Problem Gambling Helpline or local counselors.
  • Attend family support groups together, such as Gam-Anon.

Family Support Groups & Resources

Recommended Next Steps

  • Contact a qualified psychotherapist specializing in addiction.
  • Utilize hotlines such as 1-888-230-3505 or regional Info-Social Quebec (811).
  • Promote a supportive environment and avoid enabling problematic behaviour.

Regional Compliance Note: All recommendations align with CA best practices for family intervention and support in gambling-related situations.

Operator's Commitment

OBSERVE: As a Crown corporation under the Government of Quebec, montreal-casino-ca.com is required to adhere to the highest standards of player protection. EXPAND: Internal monitoring, player profiling, and intervention procedures are implemented. REFLECT: Our responsible gaming commitment includes:

Risk-Check Procedures

  • Behaviour Analysis: Automated systems monitor for risk indicators (e.g., rapid deposit increases, prolonged sessions, repeated failed deposit attempts).
  • Warning Messages: Players receive real-time notifications if risky behaviour is detected, advising moderation or use of available tools.

Support Contact Initiation

  • If unusual or high-risk patterns are identified, player support may proactively contact the user via registered email or phone to offer information and assistance.
  • All interventions are confidential and designed to support, not penalize, the player.
  • In accordance with privacy and data protection laws, all personal information is handled securely.

Regional Compliance Note: Internal policies are regularly audited for compliance with Quebec and Canadian responsible gaming regulations.

Updates

OBSERVE: Regulatory transparency requires timely notification of changes. EXPAND: montreal-casino-ca.com provides multi-channel updates. REFLECT:

  • Players will be informed of changes to responsible gaming policies via email to the registered address and through prominent banners on the montreal-casino-ca.com website.
  • All updates will include a summary of changes and relevant effective dates.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Direct access to responsible gaming support is mandatory under CA law. EXPAND: Multiple secure contact methods are available. REFLECT: For questions, feedback, or self-exclusion requests, contact the montreal-casino-ca.com Responsible Gaming Department:

Feedback & Requests: Send self-control or support requests via email. For sensitive matters or to request a call-back, specify in your message. All inquiries are confidential and handled by trained staff.

Author: Aiden Tremblay, Responsible Gaming Officer, montreal-casino-ca.com